CUSTOMER SERVICE

CUSTOMER SERVICE POLICY

Vita Stationery Limited Company regards every person who contacts them, for any reason whatsoever, to be a valued customer.

Vita Stationery Limited Company is committed to providing the best customer service possible and will endeavour to process each enquiry as quickly as possible.

Vita Stationery Limited Company are committed to providing our customers with high quality service which meets their reasonable expectations.

Vita Stationery Limited Company recognises that our customer's needs are as unique and varied as the individuals themselves. Business will be fair and completed in an appropriate time frame and our customers will be treated with honesty and integrity at all times.

Vita Stationery Limited Company recognise that by providing high quality customer service we are helping to service our customers in the best possible way.

We will listen to our customers and try to provide the services that they really want. We will not assume that we know what they want; we will really find out and listen to the facts.

We will not give any customer the 'run-around'. If an individual cannot directly help a customer, it is their responsibility to ensure that they find someone who can and then put them in contact with the customer. If the person who is able to help the customer is unavailable it is the responsibility of the person who receives the call to ring back the customer and advise them of a time when the appropriate person will help them.

Answers to any enquiry or complaint will be easy to understand. They will be clear, concise, and straight to the point and directly address the original enquiry or complaint.

All enquiries or complaints will receive at least an initial response by the next 6 hours.

All employees dealing with customers will identify themselves either verbally or in writing and when answering the phone will give their first name.

CUSTOMER SATISFACTION POLICY

Vita Stationery Limited Company has constantly regarded customer satisfaction as a target. It is our main business target to detect what our customers expect from our company and services by always following the changes in customer values and behaviours systematically, and fulfil these expectations unconditionally.

We commit to our customers, employees and other shareholders of our company in accordance with the conditions of our Customer Satisfaction Management System and regard as a mission to share with the public that:

·         Our customers can communicate their complaints, demands and suggestions to our Company easily and free of charge,

We ensure 100% customer satisfaction by offering them service with the most correct methods and '0' defect, and we provide correct service the first time before formation of complaint.

·         We deal with the complaints reported to our company transparently, objectively, fairly and confidentially,

·         We provide our services by putting ourselves into our customers' shoes and through empathetic approach,

·         Our employees are in the base of customer satisfaction, and we carry out the required corrective and preventive actions in order to prevent reoccurrence of the same complaint,

·         We provide innovative solutions for customer requirements by following technology closely,

·         We have the fastest reaction time in services we offer our customers,

·         We provide solutions, which are in compliance with legal conditions, laws and regulations.